It's not uncommon for condo associations in the New England area to have outside management companies handling the day-to-day business of running their buildings. Managers do everything from collecting maintenance checks to responding to…
In a community association or HOA meeting without procedural rules and organization, it's amazing how quickly a room full of adults can devolve into a room full of toddlers—everyone talking over one another and no one listening, insuring…
Nobody knows who said it, but it speaks volumes: "If we don't take care of our customers, someone else will." Think about it this way—we just passed the holiday season. When you were in the store doing your holiday shopping and no one was a…
One of a management company's most important responsibilities is to be there when something goes wrong — but that doesn't necessarily mean that a building or association manager needs to be on-the-spot for every minor mishap. Sometimes t…