Page 2 - New England Condominium October 2020

2 NEW ENGLAND CONDOMINIUM -OCTOBER 2020 NEWENGLANDCONDO.COM As one of North America’s property management leaders, we understand the necessity to deliver support and solutions above the status quo , especially when experiencing challenges associated with COVID-19. We are aware of the impact this virus has had on boards, communities and business partners. That’s why we are dedicated to helping you navigate this unprecedented time with greater confidence and peace of mind. Our depth of experience and resources are best equipped to handle issues of this nature. During the crisis, we have onboarded 25 new communities in the region comprised of over 8,200 units. As your trusted advisor, we fulfill our mission by delivering exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in your community. Thank you for partnering with us and for your unwavering commitment to your residents and community. We appreciate all that you do. 617.750.4589 www.fsresidential.com Contact us. www.fsresidential.com Sincerely, The most immediate difference with FirstService Residential was their ability to understand and incorporate technology allowing for more efficient communication and decision-making. Frustrations that seemed to have dragged on for months were resolved in a few days. Their strong communication with our board, their Connect portal and visible turnaround time for maintenance issues have helped during a socially-distanced pandemic period. — Board President “ ” Dear Boards,Trustees and Committees, FirstService Residential thanks you, our new communities in New England, for trusting us to do what is needed during these difficult times. Sincerely, Bryan Hughes, CPM®, CMCA® President, New England Michael Mendillo President