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22 NEW ENGLAND CONDOMINIUM 
 - MARCH 2019  
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walk-throughs with contractors,” says Ryan  
Kinser, Senior Property Manager and Direc- 
tor of Concierge Services for DDG, a real  
estate  company with o   ces  in New  York,  
California, and Florida. “Following reviews,  
considerations, alternates and proposals, go  
over everything again with an engineering  
or architectural consultant, and coordinate  
closely with the board for the selection of a  
recommended bidder and planned schedule.  
Vendors are incorporated in the standard  
bidding process, and may be selected through  
professional referrals, observation of work,  
past bidding or work on other jobs. Care- 
ful consideration, follow-up walk-throughs,  
scheduling, and budgeting all play a part in  
selection.” 
“Mobilizing a facade project costs money,  
so you’ll want to engage a structural engi- 
neer or architect,” adds Rick. “   is will be  
your best money spent. Determine what  
has to be done at minimum, as well as what  
should be done – because you don’t want to  
revisit this next year – and if there is any as- 
sociated work that would be cost e  ective to  
do now. (Painting 100 percent of a building  
elevation instead of just coating the newly re- 
paired areas, for example.) Obtain bids for all  
these things, and interview contractors with  
your structural engineer’s input and recom- 
mendations. Check references. Do additional  
rounds of bidding if needed, until the scope  
of work and budget are established. Explore  
with insurance to see if any of the work is  
covered. Present all information to the board.  
Hold informational meetings with ownership  
to let them know what is needed, including  
estimates for costs. Speak with banks and get  
information on   nancing, which depends on  
cost and available reserve funds. Obtain info  
about individual loans if special assessment is  
a possible funding scenario. Once   nancing  
is settled, hire your contractor, get permitted,  
and get the work done.” 
   e degree to which a project will be dis- 
ruptive depends on the nature of the work,  
but a board should always consider how any  
construction will impact residents’ lives. “   e  
disruption caused by noise (i.e., jackham- 
mers), dust, odor (from membrane, paint or  
prep projects) and general lack of privacy –  
we’re talking workers hanging around outside  
your 30th   oor window – cannot be over- 
stated,” cautions Rick. “Neighbors will call  
the alderman about your sidewalk protec- 
tive canopies, your driveway may need to be  
closed and front entrances covered, residents  
can’t go out on balconies during work hours  
in case tools drop.... it goes on and on.” 
“I’ve had projects where I’ve stripped right  
down to the 2 x 4 studs, had to take insulation  
out, you name it... and when something ma- 
jor like that happens, it will indeed be disrup- 
tive,” adds Anastasi. “You could have limited  
access to buildings, loss of parking space ac- 
cess, dumpsters on-site, general noise, closure  
FACADE REPAIR... 
continued from page 16 
of certain amenities. It’s a construction zone,  
and a large project at a good-sized building  
can take a whole year, so things can come at  
residents from every angle, and you have to  
live with that.” 
It’s important to be honest and open about  
the extent of construction; boards or manage- 
ment looking to sugarcoat things will most  
likely be confronted by surprised and angry  
residents. “Communication, notices, and, if  
necessary, coordination with neighbors may  
all play a part in the overall construction pro- 
cess,”  says  Kinser.  “Compliance  with  local  
laws and regulations is essential in prepara- 
tion and completion of all work. Safety is also  
at a high level of consideration, to ensure that  
OSHA [Occupational Safety and Health Ad- 
ministration] standards are incorporated and  
adhered to.”  
■ 
Mike Odenthal is a sta   writer/reporter for  
New England Condominium.  
tion properties? 
DH: “Clubhouses provide multimedia ser- 
vices to club members, and require our deal- 
ing with telecom companies more so than  
we would in a condo without a clubhouse. In  
condos, it really boils down to working with  
companies like X  nity and others that will  
put a contract in place for the association to  
have that company be the primary provider  
of services within the facility, and the condo  
might see some money from that contract.” 
As in a bulk packaging deal? 
“   e association might  get some  com- 
pensation, depending on the package. A lot  
of times you'll get an initial fee and then ad- 
ditional subscriber fee depending on the vol- 
ume, and in exchange for that you'll agree to  
basically hand pamphlets out to people who  
are moving in, as part of what I guess you  
could call a 'co-marketing' agreement.    at's  
where we get involved, and there's a lot going  
on in that space which I've seen lately.”  
Have you ever had any contractual issues  
or general resident dissatisfaction with a pro- 
vider? 
“Because it's not an exclusive arrangement  
– and I don't believe that it is allowed to be  
– if a provider is not actually providing good  
service, condo owners can always get an al- 
ternate service put in.  
“But one of the areas where we do tend to  
struggle is access, when developers are short- 
sighted and install, for example, phone lines  
for DSL service in a clubhouse, and in order  
to have other services put in, you'd have to  
tear up the parking lot and rewire the whole  
operation. Installing conduits for future op- 
tions would always be useful, but many de- 
velopers don't have the foresight.”   
■ 
Mike Odenthal is a sta   writer/reporter with  
New England Condominium. 
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