Just as a ship cannot steer without its captain, a board cannot function effectively without its president. Serving as the administrative head, this volunteer position is vital for ensuring the smooth operation of a condo, co-op, or HOA board. The president’s leadership is essential for fostering collaboration and aligning the board’s decisions with the community's needs and goals.

According to Janet Aronson, partner at Marcus, Errico, Emmer & Brooks in Braintree, Massachusetts, the president is responsible for maintaining order and guiding the board through administrative tasks. "It makes sense to have one person in charge as the primary contact for property managers and attorneys. Depending on the condo documents, there may not need to be a board president role per se, but it makes the most sense to have one. The president is typically the spokesperson for the board. They don’t hold any greater authority than other board members in most cases, but their role is important."

"Board members are usually volunteers elected to serve in various positions, including that of president. Once elected, the president often takes on the bulk of the tasks, becoming the key conduit to ensure the association and board operate smoothly from an administrative standpoint,” says Aronson. “They call the meetings, execute amendments, and oversee the implementation of board decisions, ensuring that all actions align with the community's goals and regulations.”

Understanding Board Roles

In some instances, only the board president and treasurer are required as official members. While roles such as the secretary are important and contribute significantly, they do not have voting power unless formally elected to the board. Additional positions can support various functions, but core responsibilities and decision-making typically rest with these key roles.

“In Massachusetts, in particular, almost all associations are set up as condominium trusts and the role is more typically defined as a chairperson,” says Stephen Marcus, principal at Allcock & Marcus in Braintree, Massachusetts. “The chairperson (or president) works for the board, and the board works for the association. Many people think the leader has more say than other board members, but they don’t. They have a larger responsibility and liability, but equal voting power. They do not have veto power or any higher overarching power to override decisions made by the board. They are the spokesperson and typically run the meetings and perform administrative tasks.”

Kimberly Bielan of Moriarty Bielan & Malloy highlights that the board president also serves as the face of the organization. “The president frequently interfaces with unit owners, often becoming their primary point of contact. They play a key role in facilitating communication both with unit owners and internally among board members, guiding these interactions effectively. Board presidents also lead the engagement with property managers, providing guidance and direction. They handle day-to-day activities, chair meetings, call and lead annual and board meetings, and ensure that everyone has the opportunity to participate.”

While having a board president is important, it is not always required. “Condominium documents will typically specify whether officers are needed and who would be required. However, it is advisable to include officers, particularly a president, who can take on a leadership role and ensure that the business of the association is properly managed,” says Bielan.

The Challenges

Serving on a volunteer board for a condo, co-op, or HOA can be challenging and sometimes thankless. However, there are significant benefits. Board members have the opportunity to directly influence the quality of life in their community, implement policies to benefit all residents, and oversee budgets and maintenance issues that arise. Being a board member helps foster a sense of community within the property and may even increase property values by ensuring the property is well-maintained and well-governed.

“Board members are elected by unit owners, but there usually isn’t an overwhelming number of volunteers. Often, those willing to take on the role naturally step into leadership positions. In some condominiums, certain individuals may remain in their roles for many years, becoming the go-to resource for the community. In others, there may be more turnover, leading to a continual need for new leaders to emerge,” says Bielan.

According to Marcus, “Unlike other businesses, on a board you are also a neighbor to the people who look to you for information and decision-making. That can present an interesting set of challenges, especially when it comes time to make tough decisions. You are visible and working within your own home community.”

Board presidents can face significant challenges, especially considering the role is entirely voluntary. “If a board is dysfunctional, it is up to the president to manage conflicts, mediate disputes, and work towards restoring harmony,” says Aronson. “They must navigate differing opinions, address grievances, and implement strategies to ensure effective collaboration among board members. The president’s ability to maintain a positive working environment and guide the board through difficult situations is crucial for the overall success and smooth operation of the community, all while balancing the responsibilities of a volunteer position."

The Rewards

Being a board chair or president offers numerous perks, including valuable leadership experience and the opportunity to make a tangible impact on the community. You’ll develop essential skills such as negotiation, conflict resolution, and financial oversight while also gaining increased visibility and respect within the community.

“It takes a good listener to be a good board chairperson,” says Marcus. “There is potential for serious problems if the chair doesn’t lead the communications of the community. They need to be open and transparent and listen to what others have to say publicly and privately. Sometimes that’s the difference between success and failure.”

The role of board president provides valuable networking opportunities with property managers, attorneys, and other stakeholders, enhancing professional connections. Additionally, board presidents often find personal fulfillment in contributing to the well-being of their community and influencing key decisions that shape its future.

According to Bielan, the most important characteristic of a board president or chairperson is effective communication. “It is imperative that they (presidents) can speak effectively with other Board members, unit owners, the property manager, and vendors. Because each of these individuals has a different role to play, it is of the utmost importance that the president can tailor their message to the recipient to ensure that the recipient has an understanding as to the board’s objectives in any and all circumstances. Other ideal characteristics of a president or chairperson include being knowledgeable—particularly relative to the association’s governing documents and financial matters—, collaborative, and resilient.” 

This unique position offers a deeper understanding of governance and operational management, which can be beneficial for personal growth and future roles. Overall, the role fosters community building and collaboration, enriching both your experience and the neighborhood. Despite its challenges and voluntary nature of the role, it offers significant rewards, fostering community building and collaboration that enrich both the board member’s experience and the neighborhood. 

Kate Mattiace is Associate Editor of New England Condominium.