Outsourcing Services Getting the Most for Your Community’s Dollar

In the perennial struggle to control costs while still adequately maintaining a building or HOA’s physical plant, grounds, and other day-to-day business, some boards and managers are opting to hire superintendents, custodians, and other staff on a temporary, as-needed basis, or to partner up with neighboring associations to share one super or groundskeeper between them. 

In other words, some of the jobs are being outsourced from full-time staffers to contracted companies. In today’s world, ‘outsourced’ is a loaded word, associated with jobs that are outsourced from the United States to foreign countries. When it comes to the tasks surrounding the operation of a co-op or condo, however, the concept is a bit different. 

A Growing Trend? 

“Full-time superintendent positions are now being transformed into part-time porter positions, with the option of handyman services a la carte,” says Rolando Velazco of Clean Habitat Inc. - Building Maintenance and Handyman Services, a New York City company that provides an array of support services, including common area cleaning, trash and supply management, exterior grounds maintenance, garden watering, and garage maintenance. “By doing so, properties save on hours not being utilized by the superintendent, and instead put those funds into necessary focused improvements around the property. In the long-run, this transitions to time and money saved, without sacrificing any service goals.” 

Task Masters United in Brooklyn, New York, provides superintendent services as well, including maintenance, management and repair. CEO Ray Smith lists many benefits of outsourcing, including not having to hire employees, acquire (and pay rent on) office space, or even pay for an employee’s sick days or vacation time. 

“However, a full-time staff should be considered for residential units with 35-40 units and above,” he says. “Full-time service will ensure that trash and recycling areas are getting the necessary care and attention needed for sanitary reasons.”

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