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Q&A Q&A: Dealing With Antisocial Society Messaging
2020 August Q&A: Dealing With Antisocial Society Messaging

Q. Some of the homeowners in our association participate in discussions on a “neighborhood” social media site that is not controlled by our association. Most of the posts I’ve seen are friendly, but of course there’s a fair number that ar…

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Board Operations What New Board Members Need to Know
2020 August What New Board Members Need to Know

Residential communities such as condos, HOAs, and co-ops are unique in that they take the governance of their properties into their own hands. While most properties do have managing agents to oversee staff and to handle the day-to-day opera…

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Insurance Insurance Coverage  vs. COVID-19
2020 August Insurance Coverage vs. COVID-19

By its very definition, insurance coverage is planned protection against both the expected and the unexpected. Life insurance clearly provides financial security in the event of death, which of course is an eventual certainty. But at the sa…

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Owner Relations Communicate...and Then OVERcommunicate
Communicate...and Then OVERcommunicate

A few years ago, I was on the phone with a homeowner. He was irate with how his community’s money was being spent. He was unhappy with the budget increase. It was a call I took regularly from any one of my homeowners (and more often than no…

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