Owner Relations Communicate...and Then OVERcommunicate
Communicate...and Then OVERcommunicate

A few years ago, I was on the phone with a homeowner. He was irate with how his community’s money was being spent. He was unhappy with the budget increase. It was a call I took regularly from any one of my homeowners (and more often than no…

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Q&A Q&A: Owner Apathy
2020 July Q&A: Owner Apathy

Q. My Connecticut condo has been run into the ground by a very poor property management group, and the condo board ‘president’ is more interested in calling himself president than in doing the duties of the position. Everything has had to…

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Finance The Price is…Right?
2020 July The Price is…Right?

Even before the COVID-19 crisis hit, the question of where real estate values were going was the elephant lurking in the corner of the room. Some submarkets (like Boston, for example) were strong—and getting stronger. Others (like New York …

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Finance Budgeting in a Changed Landscape
2020 July Budgeting in a Changed Landscape

Each year, boards are tasked with figuring out the costs associated with all aspects of their community’s operations, including any capital repairs or improvements they plan to undertake in the coming fiscal year, and then making sure the r…

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Finance Coping with Cash Flow Problems
2020 July Coping with Cash Flow Problems

Among the many realities made visible (or more visible) by the COVID-19 crisis is the domino theory: when one falls, the others follow. Conceived (and largely disproven) as a political metaphor, the notion has proven more useful when applie…

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