Co-op, condo and HOA living represents a unique social arrangement; it’s a paid-for membership club and a home at the same time. Many people enter into this arrangement without a complete understanding of the responsibilities of membership. Others, fully aware of their community responsibility, volunteer to help guide, shepherd and monitor the health and welfare of the community by serving on association or corporation boards.

A typical single-family homeowner employs the skills of various professionals over the course of years to maintain and manage their home; attorneys, accountants, contractors and others as needs arise. The management of a large residential complex, one that may contain hundreds of units, often requires more complex skills. A single-family homeowner might require an attorney to close the purchase or sale of their property, an accountant to do their annual personal income tax, a contractor to repave a driveway or fix a roof. In large residential complexes legal, accounting and other skills often come into play more frequently and in a more complex manner.

Those association or corporation members who volunteer their own time to serve on a board may not themselves have the skills, education, experience and time to provide the expertise for these functions. That’s why co-ops, condos and HOAs have managing agents. But sometimes, unfortunately, things can go awry. As much as we don’t want to think about it, and we’re not suggesting it happens often, what is a board to do to keep everything on the up and up?

Protecting the Association, Yourself and Your Fiduciary Responsibility

Frank Flynn, an attorney who represents co-ops and condominiums and is the principal in The Flynn Law Group, a law firm located in Boston with attorneys licensed in all six New England states, suggests the following as a rule of thumb for boards and board members in protecting themselves: “The board should have their hands in every stage of selecting contractors and vendors – especially with larger jobs, when it’s even more important. They should be working hand and hand with the managing agent to select contractors. They should go back several years if not longer to get references for the particular contractor, and they should go and check out the work themselves, if possible. At every stage, the trustees must be involved.” A passive board of directors runs the risk of effectively surrendering the decision-making function to the management agent, which could result in uninformed decision-making by the board, or irregularities in the bidding/selection process of which the Board would not even be aware. The board should designate one or two of its members to take act as the contact people for the interface with management.”

Arlen Lasinsky is a director in the Advisory Services Group of Marcum LLP, a full-service accounting and advisory firm based in New York City, with offices in Chicago. He and his firm offer forensic accounting services. According to him, “A board of managers is ultimately responsible for whatever happens. They have the fiduciary duty to do what’s proper. They have to do their due diligence.” But, he continues, “The board should rely on their management company to refer vendors. The management company and the manager have the connections and the expertise to locate the best vendors for a job. There should be two levels of vetting: first by the management and then by the board.” Perhaps most importantly he points out that like all vendors, “the management company is a not a substitute for the board. They are a contractor the board hires as well.”

Flynn concurs with Lasinsky’s observations. “The board needs to meet with the contractors and ask if there’s any prior relationship between them and the managing agent. Likewise, with the managing agent, the board should ask if they have recommended this contractor before and if so how often. They should also ask the managing agent if they have a financial stake in the contractor’s company. Some management companies have their own construction arm or a company that’s related to them. They should ask the same questions of the contractor vis a vis the managing agent. Who is involved in your company? Who owns stock? Do you have any financial relationship with the managing agent? That all should be disclosed. If you see a pattern, and the work by the contractor appears not to be good through references, then why would management continue to recommend them? You look at it from these angles to determine if there is some shady business going on.”

Additionally, under Massachusetts law, copies of existing contracts between contractors and clients are a matter of public record and can be obtained for comparison by condominium Boards, explains Flynn.

What If the Worst Happens?

While it is by no means common, fraud and malfeasance can occur. It can occur on the part of a contractor, engineering or architectural consultant, a managing agent or even a board member. In the event your board is concerned that a situation like this occurs the first thing to do is to contact the association’s attorney. The attorney will in turn contact a forensic accountant.

A forensic accountant is an accountant, usually a CPA, who is trained to use accounting skills to investigate fraud or embezzlement and to analyze financial information for use in legal proceedings. Lasinsky explains that forensic accounts generally employ both analytical procedures and interviews to complete their investigations.

Barry Pulchin, a CPA and the director of forensic accounting and valuation of Prager Metis, a international accounting firm with offices worldwide, says, “We employ various forensic techniques beyond normal auditing procedures in order to be used in a suitable court of law or public debate.” He describes some of these techniques. First, he says, “Were there sealed bids for the job and were the bids sealed and opened at the same time? The likelihood of one company getting jobs over and over again is minimized—if not negated—because the managing agent would have to justify the selection. 

“Second, have the vendors been vetted? The board has to do the vetting. The managing agent should not vet the vendors. There must be a separation of responsibilities.” Furthermore, Pulchin suggests there are ways to make sure board members are on the up and up as well. “To check if there are conflicts from board members we investigate whether anyone on the board is connected to the vendor.” Jobs shouldn’t be contracted out to a board member’s uncle or cousin. Also, “We review contracts for pricing and add-ons. We do comparative pricing. We look at the contract and compare the prices in the contract to the market to see if they are inflated or are consistent with the industry, when they are not that might clearly indicate a kickback.”

Other modes of investigation include viewing canceled checks to make sure they were signed by a board member, and comparing them to invoices for compliance purposes. Bank statements are examined, and canceled checks are reviewed and compared to the books to make sure payees are the same. Payroll is also examined. “In many cases,” says Pulchin, “a member of the construction team can be listed on multiple jobs. We spot check who is on the job on a daily basis. A contractor could have ten employees but all of them can’t be on multiple jobs at the same time.”

Lasinsky makes use of interviewing as part of his forensic investigations. According to him, “You have to take notes. It’s very much like police work. The interviewer needs to focus on the interviewee—pay attention to what they say, as well as their body language.” He stresses that the interviewer must understand who they are interviewing and have the right questions. 

Pulchin points out that “a forensic review is to answer questions – not to make allegations. Based upon forensic finding, if a board believes there was fraud, they should bring in an attorney. Normally an attorney has already been hired.” It’s usually the attorney who brings in the forensic accountant. “Accountants will want what’s called a ‘Kovel letter’, so that their work is subject to attorney-client privilege.” Named after a famous case, United States v. Kovel, Pulchin explains that a Kovel letter makes the accountant a subcontractor of the lawyer.

Management’s Point of View

Savvy property managers are as much aware of the potentials for fraud and malfeasance as accountants and attorneys. Their professional duty is to their clients, the board of directors of the building or HOA, and their resident constituents. They strive to do the best job they can, and the legal and financial pros interviewed by  New England Condominium all indicated that cases of fraud perpetrated by management are rare in their experience.

Managing agents generally seek to work effectively and efficiently with their association clients. This means having the right level of communication, and an understanding of the board’s responsibilities versus those of the manager. A board shouldn’t micromanage their property manager, nor should they abdicate their responsibilities and leave everything to him or her. The manager should effectively execute his or her duties so that the board can make educated, effective decisions and choices.

David Abel, CMCA, AMS, is an executive director of property management for FirstService Residential in Massachusetts, a national real property management firm. Abel says, “I encourage boards to employ an architect/consultant for large jobs, say a new roof or new HVAC system. Our job is to coordinate and advise the board in the selection process of the architect/consultant. That’s the first step. After the consultant is selected we identify the problems and lay out the scope of the work. Then there is the bid process. We may recommend someone and the consultant will have some recommendations too. Along the way, as decisions are made we guide the client. I actually encourage my clients to meet regularly with the consultant. What we do is coordinate and support the effort.”

While the enthusiasm and dedication of board members to their communities may be evident, it is best to leave certain responsibilities to the professionals. Like attorneys and accountants, managing agents are professionals. Daniel Valdes, regional director for FirstService Residential in Illinois, says rightly that, “You hire a management company to reduce liability, implement best practices and make sure you’re operating the way you should. Having a board member researching vendors opens up liabilities.” There’s not much back story when something goes wrong and all you have is ‘The board member found them on Google’.

In the final analysis, everyone has a job to do in keeping tabs on the purse strings. Ultimately, the fiduciary ‘buck’ stops with the board. They have to do their part by properly vetting contractors and vendors to make sure they are getting reliable, honest service at an acceptable price. They have a support staff; lawyers, accountants and management. And when all four work together things should work out just fine.  

A J Sidransky is a published novelist and aostaff writer for New England Condominium.