May I Help You? The Modern Concierge At Your Service

 For most people, there simply are not enough hours in the day to do everything  that needs to be done. We rush to pick the kids up from school, make it to that  impromptu work meeting that just got called or even find the time to grab some  take-out dinner before we climb into bed and do it all again the next day.  

 Thankfully, a growing number of condo and co-op residents across New England are  finding a helping hand as more and more of the region’s residential buildings and communities are offering concierge services. “Everybody on the planet is trying to squeeze 36 hours into 24-hour days,” says Katharine C. Giovanni, CCS, founder and president of Triangle Concierge,  Inc., and founder and chairman of the board of the International Concierge and  Lifestyle Management Association. “The concierge is saying, ‘Let me do the things that need to be done so we can give you the time you need  to live.’”  

 And for New Englanders, this kind of service is becoming more of an expectation  than a luxury as more buildings than ever before are offering it. “Folks pay a lot for their condos in Boston and want a level of service that’s commensurate with property values. I think in Boston, people enjoy concierge  services in residential buildings because it personalizes the high-rise living  experience,” says Richard M. Primrose, president of the Boston-based concierge company  Palladion Services. “A good concierge makes a building lobby feel like home. A good concierge in a residential building integrates him or herself within the  residents’ community. They develop relationships with residents and they become part of  the family. A good concierge places the city at the residents’ fingertips.”  

 “I think people enjoy concierge services in residential buildings for a variety  of reasons,” adds Rachel Ottley, property manager with Dannin Management Corp. in Brookline,  Massachusetts. “I think one of the main reasons has to do with knowing someone is always there  to help with anything you might need; no matter how big or how small a  concierge can do it.”  

 How It All Began

 In the past, personal service and attention meant turning to the doorman or  superintendent for help with unit repairs or some other mechanical issue. Now,  residents are able to look for assistance with a far broader range of needs. “Lots of people call on concierges for dinner reservations, theater tickets, to  help hire nannies, find a bridge partner,” says Primrose. “Around the holidays, arranging catering, locating private chefs and special  event prep is popular. The menu of services is endless.”  


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